FAQ — Frequently Asked Questions | Sayes
ABOUT SAYES
Q: What kind of products does Sayes sell?
A: Sayes is an art supply store for artists, students,
illustrators, and beginners. We carry smart drawing tablets
(SketchTab Pro), professional gouache paint sets (HIMI Gouache),
and creative tools for every skill level. New products are added
regularly.
Q: Who are your products for?
A: Our products are designed for everyone who draws or paints —
from school students and hobbyists to professional illustrators
and artists. Whether you're just starting out or creating
finished artwork, you'll find something here.
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SKETCHTAB PRO — SMART DRAWING TABLET
Q: What is the SketchTab Pro?
A: The SketchTab Pro is a smart paper-to-digital sketchbook.
You draw naturally on real paper and everything syncs instantly
to your phone or tablet as a digital file — no scanning,
no switching tools.
Q: Does the pen need a battery?
A: No. The pen does not require a battery or charging.
It connects via Bluetooth to your device.
Q: Is the app available for iOS and Android?
A: Yes. The SketchTab app works on both iOS and Android.
Download it free from the App Store or Google Play.
Q: Can I use my own paper?
A: Yes. Any standard paper works as long as it is under
10mm thick. Place it in the device and start drawing.
Q: How long does the pen battery last?
A: Up to 12 hours of continuous use.
Q: Who is SketchTab Pro best for?
A: Artists and creators who love traditional drawing but want
a digital copy of their work without scanners or separate
drawing tablets. Great for students, illustrators, and
anyone building a digital portfolio from paper sketches.
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HIMI GOUACHE PAINT SET — 120 COLORS
Q: Is the HIMI Gouache set good for beginners?
A: Yes. The smooth jelly texture is easy to use, blend,
and layer — making it a great choice for beginners,
students, and artists who want a complete color palette.
Q: What surfaces can I use HIMI Gouache on?
A: It works on thicker sketchbook paper, mixed media paper,
watercolor paper, canvas, and cardboard. Use with any surface
designed for wet media.
Q: Does the gouache dry matte?
A: Yes. HIMI Gouache dries with a soft matte finish,
giving artwork a clean, rich, professional look.
Q: What's the difference between the Black and White case?
A: The paint colors are identical in both sets.
The only difference is the carrying case color —
choose based on your preference.
Q: Can the paint dry out?
A: Yes, if left open too long. Always close the cups
properly after use and store away from direct heat
to keep the jelly texture soft.
Q: Is HIMI Gouache lightfast (archival)?
A: HIMI Gouache is designed for illustration, practice,
and creative work. It is not rated as archival or lightfast.
For display artwork meant to last decades, we recommend
professional-grade archival gouache.
Q: What can I create with this set?
A: Illustrations, character art, journaling, color studies,
posters, sketchbook pages, backgrounds, and finished artwork.
The 120-color palette covers pastels, skin tones, bold shades,
and everything in between.
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SHIPPING & DELIVERY
Q: Do you ship worldwide?
A: Yes — free worldwide shipping on all orders, no minimum.
Q: How long does shipping take?
A: Standard: 7–15 business days depending on your location.
Express options are available at checkout.
Q: Can I track my order?
A: Yes. You'll receive a tracking link by email once
your order is dispatched.
Q: How are orders packed?
A: Every order is inspected and packed with care before
shipping to ensure it arrives in perfect condition.
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RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused
items in original packaging. Contact us to start a return.
Q: What if my order arrives damaged?
A: Contact us immediately with a photo of the damage.
We'll send a replacement or issue a full refund — no hassle.
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STILL HAVE A QUESTION?
Reach us at: [твой email]
We reply within 24 hours.