Refund policy

Last Updated: May 10, 2026

1. Agreement to Policy

By placing an order with Sayes, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

2. Return Eligibility

You may request a return within 30 days of delivery, subject to the following conditions:

  • The item must be unused, unmarked, and free from any signs of use.

  • The item must be in its original condition and packaging.

  • All components, if applicable, must be included (e.g., notebook covers, inserts).

  • Proof of purchase must be provided (e.g., order number, receipt).

We do not accept returns for used or marked items, as our products are intended for personal creative use.

3. Hygiene & Safety Clause

As our products are designed for personal use, we do not accept returns on items that have been:

  • Used or marked with drawings or writing.

  • Opened and not in resellable condition.

  • Damaged due to misuse.

This is to ensure hygiene and safety for all our customers.

4. Mandatory Contact & Return Request

To initiate a return, please contact us via email at support@mysayes.com. All return requests must include:

  • Your order number.

  • The full name used for the order.

  • A brief explanation of the reason for return.

  • Clear photo evidence (if applicable).

We cannot process returns or refunds without prior contact via email.

5. Return Approval Required

All returns must be pre-approved by us. Returns sent without approval will be:

  • Refused or discarded.

  • Returned to the customer at their expense.

Please allow up to 5 business days for us to respond to your return request.

6. Return Shipping Responsibility

The customer is responsible for all return shipping costs. We recommend using a tracked and insured shipping method, as we are not responsible for:

  • Lost returns.

  • Damaged returns during shipping.

7. Non-Refundable Costs

The following costs are non-refundable:

  • Original shipping fees.

  • Return shipping costs.

  • Any customs duties or import taxes.

Even if your order qualified for free shipping, the original shipping cost is non-refundable.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. You must provide:

  • Clear photo or video evidence of the damage or incorrect item.

  • Original packaging visible in the photos.

If approved, we will:

  • Replace the item, or

  • Issue a refund.

9. Refund Conditions

Refunds will be processed under the following conditions:

  • The return is approved by our team.

  • The item is inspected and found to meet our return criteria.

  • The refund will be issued to the original payment method.

Refunds are typically processed within 5-10 business days after the return has been approved.

10. Order Cancellations

Orders can be cancelled within 12 hours of purchase. After this period, cancellation is no longer guaranteed, as orders are processed automatically.

11. Chargebacks & Disputes

Before initiating a chargeback or dispute, you must contact us via email at support@mysayes.com. We reserve the right to:

  • Provide evidence to payment providers.

  • Dispute any unjustified chargebacks.

  • Block future purchases if chargebacks are deemed fraudulent.

12. Abuse of Policy

We reserve the right to refuse service, returns, or refunds if we suspect abuse of our return policy, fraudulent claims, or excessive return requests.

13. Contact Us

For all return-related inquiries, please contact us at:
Email: support@mysayes.com

14. Consumer Rights (Applicable in the UK & EU)

This policy does not affect your statutory rights under applicable consumer protection laws, including the Consumer Contracts Regulations 2013. In some regions, such as the UK or EU, you may have the right to cancel your order within 14 days. However, this does not apply to items that:

  • Are used or opened.

  • Are no longer in a resellable condition for hygiene or safety reasons.

15. Final Statement

This policy is designed to ensure fairness while protecting our customers and our business. Sayes reserves the right to update or modify this policy at any time without prior notice. Please check this page regularly for updates.