Privacy policy
Last Updated: May 10, 2026
Sayes operates this store and website, including all related content, features, products, and services (the “Services”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.
By using our Services, you agree to the terms of this Privacy Policy.
1. Personal Information We Collect
We may collect the following types of personal information:
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Contact details – name, email address, phone number, shipping and billing address
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Order information – products purchased, order history, returns or exchanges
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Payment information – processed securely via payment providers (we do not store full card details)
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Device & usage data – IP address, browser, device type, and how you interact with our website
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Communication data – messages you send to us (e.g. customer support)
2. How We Collect Information
We collect personal information in the following ways:
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Directly from you – when you place an order or contact us
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Automatically – via cookies and similar technologies
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From service providers – such as Shopify and payment processors
3. How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Provide customer support
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Improve our website and services
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Send updates related to your order
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Send marketing communications (only if you opt-in)
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Prevent fraud and ensure security
4. Marketing & Advertising
We may use your data to show you relevant ads on platforms such as Facebook or Google.
You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails.
5. Sharing Your Information
We may share your information with trusted third parties, including:
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Shopify – store platform
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Payment providers
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Shipping and fulfillment partners
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Marketing and analytics services
These parties only use your data as necessary to provide their services.
6. Shopify & Data Processing
Our store is hosted by Shopify, and Shopify processes your data to help us provide and improve our services. You can learn more about how Shopify uses your data here:
Shopify Privacy Policy.
7. Cookies
We use cookies and similar technologies to:
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Improve your browsing experience
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Remember your preferences
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Analyze website traffic
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Support advertising
By using our website, you agree to the use of cookies. You can manage your cookie preferences through your browser settings.
8. Data Security
We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. We work with trusted third-party payment processors to secure your data.
9. Data Retention
We keep your personal information only as long as necessary to:
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Provide our services
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Comply with legal obligations
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Resolve disputes
10. Your Rights
Depending on your location (including UK/EU), you may have the following rights:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Object to or restrict processing of your data
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Withdraw consent at any time
To exercise these rights, contact us at support@mysayes.com.
11. Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it immediately.
12. International Transfers
Your data may be processed outside your country, including outside the UK or EU. We use appropriate safeguards, such as the Standard Contractual Clauses, to protect your data when it is transferred internationally.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Please review this policy periodically to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions or requests regarding your data, please contact us at:
Email: support@mysayes.com