Shipping policy

Last Updated: May 10, 2026

1. Processing Time

All orders are processed within 1–3 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Shipping Time

Estimated delivery times:

• United Kingdom: 5–10 business days

• Europe: 5–12 business days

• Rest of World: 7–14 business days

Please note that delivery times are estimates only and not guaranteed.

3. Shipping Cost

We offer Free Shipping on all orders.

Please note that shipping costs are included as part of the overall service and are non-refundable, including in cases of returns.

4. Delays

We are not responsible for delays caused by:

• Shipping carriers

• Customs clearance processes

• Weather conditions

• Incorrect or incomplete shipping information

• Any external factors beyond our control

Delays in delivery do not qualify for refunds.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 1–3 business days for tracking updates to appear.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• We are not responsible for lost or delayed shipments.

• Reshipping may require additional charges.

7. Lost or Stolen Packages

Once an order has been handed over to the shipping carrier:

• We are not responsible for lost or stolen packages.

• Customers should contact the carrier directly.

We may assist where possible, but cannot guarantee resolution.

8. Customs & Duties

International orders may be subject to customs duties or import taxes.

These charges are the responsibility of the customer.

9. Delivery Confirmation

Once tracking shows that the order has been delivered:

• The order is considered fulfilled.

• We are not responsible for missing packages after delivery.

10. Contact

For any shipping-related inquiries, please contact:
Email: support@mysayes.com